Shipping policy

After placing your order, you will automatically receive an email with the order confirmation. Once your package is packed, you will receive an email with your Track & Trace code and the expected delivery time. If the expected delivery time does not suit you, you can adjust it via the link in the email.

Orders placed before 5:00 PM on business days are shipped the same day (excluding weekends and national holidays).

Orders are processed and shipped on business days between 9:00 AM and 5:00 PM. Orders placed after 5:00 PM or on weekends will be processed on the next business day.

We're sorry the item wasn't quite what you had in mind! You can return your order (partially) within 30 days of receipt.

Chéroy offers a full refund when the product is returned in its original, unused condition, including packaging. This refund will be minus the actual shipping costs incurred for both shipping and returning. The customer is responsible for all shipping and customs fees for the return. If you wish to return one of our products, please send an email to retour@cheroy.nl.

If you have any questions about your return, feel free to contact our customer service at retour@cheroy.nl.

Always request proof of shipment with a Track & Trace code when returning your item(s) and keep it safe! Without this code, we cannot assist you in case of loss by the shipping company.

• Items must be returned within 30 days of receipt

• The item must be unused

• The item must be returned in its original packaging

• The item must not show any signs of use

If an item does not meet our return conditions, we cannot process the return. In that case, a refund will not be issued. If you wish to receive the returned item back, you must notify us, and the shipping costs will be at your expense.

You can track your return using the Track & Trace code to see when it has arrived at our warehouse. Once received, your return will be processed within 14 days, and the refund will be issued to the bank. You will receive an automatic email with further details about the refund.

Always keep the Track & Trace code of your return. Without this code, we cannot assist you in case of loss by the shipping company. Without an order number or name, we cannot process the return, so make sure to include this information on the return form or a separate note. If the return is sent to the wrong address, the return process may be delayed.